Plainbyte How can we help?
Email support@plainbytelabs.com with the product name, what you were doing, and any error message. We usually reply within one business day.
My licence key hasn't arrived
Keys are emailed from licenses@plainbytelabs.com to the address used at checkout, usually within a minute or two.
- Check your spam or junk folder, and mark the email "Not spam".
- Make sure you're looking in the inbox you entered at checkout.
- Still nothing? Email us your receipt or order email and we'll resend it.
Activating a licence
dbexport: run dbexport license activate <key>, or set the DBEXPORT_LICENSE environment variable on servers.
FileLens: open the licence dialog in the app and paste your key. Pro works on up to 3 devices.
Billing, cancelling and refunds
Licences are sold by Advoryn Technologies Private Limited (Plainbyte Labs is its brand), with a GST invoice for every purchase. Payments are processed by Razorpay.
To cancel a subscription, request a refund or ask about an invoice, email us. Refunds are available within 14 days; see the terms of sale. Unresolved complaints can go to our grievance officer.
Bug reports and ideas
Tell us what happened and attach any error output. FileLens can create a diagnostic report you can copy into your email. It never sends it by itself.
Feature requests are welcome. They shape what we build next.