Grievance Officer

If a complaint about a purchase, a licence or your personal data hasn't been resolved by our support team, you can write to our grievance officer, as provided by the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023.

How to file a grievance

1. Email grievance@plainbytelabs.com with the subject "Grievance: [brief description]".
2. Include the email address you bought with, your payment or invoice reference, and what happened.
3. We acknowledge every grievance within 48 hours and resolve it within one month of receipt.