Privacy Policy

Last updated: 29 September 2026

Plainbyte Labs is a brand of Advoryn Technologies Private Limited ("Advoryn", "we"). This policy explains what personal data we handle for our software, dbexport and FileLens, and for this website, in line with India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

The short version

Our tools run on your computer. We never receive the files you open or the data you export. The software has no analytics or telemetry. We only handle what's needed to sell you a licence, issue your invoice and answer your emails.

Your files and data

dbexport connects only to the databases you configure and writes files only where you direct it. We do not receive, collect or store your database credentials or the data you export.

FileLens processes the files you open locally. It does not upload file contents anywhere.

Information stored on your computer

The apps keep some information locally, on your own machine only: preferences, recently opened file paths, window settings, licence status, and diagnostic log entries (for example the app version, errors and the file paths involved). Diagnostic logs are not designed to contain the contents of your files.

Licence activation

dbexport checks licence keys offline using a digital signature. It never contacts our servers.

FileLens Pro contacts our licensing service to activate, validate or deactivate a licence. That request contains your licence key and a device or instance identifier. It never contains file contents.

Purchases

Payments are processed by Razorpay Software Private Limited under its own privacy policy. We never see your full card, UPI or bank details. We receive your name, email address, phone number (if you give it), what you bought and the payment reference, and use them to deliver and renew your licence, issue GST invoices, keep accounting records and provide support.

Licence emails

We send licence keys by email through ZeptoMail (Zoho). We keep a record of each issued licence (licence details, email address and order reference) so we can resend keys and help with renewals.

Support

If you email us, we use your message and address to reply. If you choose to send a diagnostic report, we use it only to fix your problem. The apps never send reports by themselves.

This website

This site uses no cookies, analytics or trackers. Our hosting provider, Cloudflare, processes standard request data such as IP addresses to deliver and protect the site.

Sharing

We don't sell your personal data. We share it only with the service providers named above (Razorpay, Zoho, Cloudflare), to the extent needed to provide the service, or when the law requires it. Some providers may process data outside India, with the safeguards the law requires.

Retention

We keep order, invoice and licence records for eight years, as Indian tax and company law requires. Support emails are kept for two years after our last exchange.

Your rights

You can ask for a summary of the personal data we hold about you, ask us to correct, update or erase it, or withdraw your consent, by emailing support@plainbytelabs.com. We reply within 30 days. If you are not satisfied, you can contact our grievance officer, and then the Data Protection Board of India.

Changes

If we change this policy, we'll update the date above. Significant changes will be announced on this site.

Contact

Advoryn Technologies Private Limited, C/o Kamal Lochan Sahoo, Near Statistical Office, Dhenkanal, Odisha 759001, India. CIN: U62011OD2026PTC054461. GSTIN: 21ABGCA0764K1ZU. Email: support@plainbytelabs.com. Grievance officer: see plainbytelabs.com/grievance.